Unfortunately, there are scammers who try to take advantage of people for their financial gain. It’s important that you are always vigilant regarding your financial information, and this includes using ParkMobile to pay for parking. Scammers have been known to put fake QR code stickers on parking meters and/or parking signage. These QR codes will direct you to a fake website. If there is a QR code on the meter or signage, make sure to look closely to ensure it is part of the sign and not just stuck on. If you have concerns or something doesn’t look right, do not use that QR code and instead go directly into the ParkMobile app and enter the zone number, or contact ParkMobile directly. If you notice an unusual QR code sticker on the meter or signage, you should report it to the city so they can immediately investigate.

QR codes have become a popular way to make transactions easier, from paying for parking to accessing information quickly. However, the rise in QR code usage has also seen a rise in scams. To help you stay safe, here are some important tips and questions & answers provided by ParkMobile.

Staying vigilantReporting & Analytics

It’s crucial to always be vigilant about your financial information, especially when using QR codes for payments. Scammers may place fake QR codes on our parking meters and signs, directing you to fraudulent websites that can compromise your information. Here’s how to protect yourself:

  • Inspect the QR Code: Make sure the QR code is part of the meter or sign and not just a sticker placed on top. If it looks suspicious, avoid using it.
  • Use the ParkMobile App Directly: If you’re ever in doubt, bypass the QR code and go directly into the app store to download ParkMobile app and enter the zone number, or contact ParkMobile directly.
  • Report Suspicious QR Codes: If you notice an unusual QR code sticker, report it to the city immediately so they can investigate.
  • Monitor Your Finances: Regularly check your bank and credit card statements for any unusual charges.

Frequently asked questions

Q: How can I identify a fraudulent QR code?

A: Look closely at the QR code. Ensure it is part of the meter or sign and not a sticker. If unsure, use the ParkMobile app directly.

Q: What should I do if I scan a suspicious QR code? 

A: Do not enter any information. Verify the URL is `app.parkmobile.io`. If it looks suspicious, close the browser and use the app instead.

Q: How do I report a suspicious QR code or activity?

A: Report any unusual QR code stickers or activity to the police immediately for investigation.

Q: How can I keep my financial information safe?

A: Regularly monitor your bank and credit card statements to make sure you recognize all transactions. Consider using a credit monitoring service for additional protection.

Q: Where can I get more help or report a scam?

A: Contact ParkMobile’s Customer Care via chat or submit a support request through the Help Center.

Q: How do you prevent these things from happening?

A: We work to prevent fake QR codes and phishing SMS through continuous monitoring and user education. Always use the app to pay for your parking. That way there is no risk of fraudulent activity. If you encounter any suspicious messages, please report them to us.

Stay safe

QR codes are a convenient tool, but it’s important to stay cautious and aware of potential scams. By following these tips and using the ParkMobile app directly, you can ensure your financial information stays safe. Always inspect QR codes carefully, report anything suspicious, and stay informed to protect yourself from fraudulent activity.

For further assistance or to report any issues, don’t hesitate to reach out to ParkMobile’s Customer Care through our Help Center. Stay safe and vigilant!